A. How do I get connected to the wired network?
Plug one end of your Ethernet cable into the Ethernet port on your computer. Plug the other end into the Ethernet jack in the wall. The jack is usually black and labeled with a number and the letter “D”. Visit wifi.rutgers.edu to download the installer (NetID/Password required). After running the installer, restart your computer or disconnect and reconnect your cable.
B. Where can I purchase networking cables?
Ethernet cables are available to Camden, Newark, and New Brunswick students at the kite+key Rutgers tech stores, and local electronics stores.
C. There are more residents assigned to my room than there are available Ethernet ports. How can everyone connect to the Internet?
In most cases, there is one Ethernet port available to each person residing in each room, i.e. singles have one port per room, doubles have two ports per room, etc. In rare cases, two or more students are placed in a room originally designed to house only one student. Students that are in rooms that contain only one accessible Ethernet port should contact their university's OIT Help Desk for assistance.
D. Can I connect more than one device to the wired network in my room?
Although you can only connect one device per port to the wired network at a time, there is no restriction on the total number of network devices in a room. Residents who want to use more wired devices than there are ports would be required to disconnect the current device and then connect the new device in the same Ethernet port.
If you need to have multiple wired devices connected at the same time, and you do not have enough ports in your residence, please contact the Help Desk. Wireless routers are not permitted in most residence halls, as they interfere with RUWireless. In some cases, if a router is allowed, wireless capability of the router must remain disabled. Please note that some routers have known compatibility issues, and may not work on our network:
- Belkin N150
- Belkin N300
- Belkin N600
E. How do I set up my console gaming system on the network?
Ethernet is the preferred method to setup a game console. If you wish to use a console on the network, please locate the MAC address of the device and then call the Help Desk for assistance. For help in finding the MAC address of your device, click here.
F. I got a new computer or device. What do I need to do to get connected?
In order to use your new device, first you must download the installer found at wifi.rutgers.edu. If you are attempting to use a device on the wired or wireless network that does not support the installer, please contact your university's OIT Help Desk to have your device manually registered.
A. Can I connect more than one device to the wireless network in my room?
There is no limit to the number of wireless devices you can connect to RUWireless Secure at a time.
B. Can I set up my wireless printer in my room?
Wireless capabilities of personal printers are not supported, but you can still connect with a USB cable in order to print.
C. Can I set up my own wireless network or wireless access point in my residence hall?
Almost all Rutgers residence halls offer full RUWireless coverage. As a result, ResNet does not support the wireless feature for personal routers, as it interferes with RUWireless signal for other residents. If you are unable to connect to RUWireless in your room due to poor coverage or believe your residence hall is not covered by RUWireless, please contact your university's OIT Help Desk for assistance.
If your device does not support the RUWireless Secure installer, you may use RUWireless guest access (if supported) or contact your university's OIT Help Desk to have it registered on an alternate wireless network. These devices include game consoles, handheld game consoles, smart TVs, and smart assistants. Please note that some devices may experience reduced functionality on the Rutgers wireless network compared to your home wireless network.
Additionally, some devices are not supported on our residential wireless networks in any capacity. These devices include:
- Google Chromecast
- Certain Smart Plugs & Lights
- Network Printers